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Complaints email address

CDV Adviser
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Nestor Financial Group Ltd

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Total Posts: 493

Joined: 20 January 2016

Does anyone know if the complaints email address, .(JavaScript must be enabled to view this email address), has changed? I used to get an acknowledgement that the email had been received. Now I am not getting any response at all.

Mike Hughes
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Senior welfare rights officer - Salford City Council Welfare Rights Service

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Total Posts: 3138

Joined: 17 June 2010

I have been using it for years and have yet to have any acknowledgement whatsoever. Has nevertheless worked flawlessly every time.

Had the address changed then you would either get a postmaster message from their server advising that your email could not be delivered, or, your email would be silently redirected. They might also have an auto-responder saying “It’s no longer this. Please email x”.