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Phoning UC…. is there any point ever now?!
I’ve just returned from Maternity Leave and I’m trying to get my head round everything that’s changed in the last year. I used to find calling UC (relatively) helpful as you’d normally get through to the Service Centre dealing with the claim, and quite often the Case managers themselves. Has that link gone now that the numbers of claimants have exploded? I just spoke to a UC Service Centre and it was as depressing and useless as it always was speaking to legacy :(
Based on human resources alone it’s a very pertinent question, let alone the customer or otherwise experience.
‘We had a total of 5,759 Case Managers
supporting Universal Credit customers nationally, along with 1,053 Decision Makers’.
‘For the same period (May 2021), we had a total Universal Credit Caseload 6,010,269
individuals’.
Caseloads of a 1000 - beggars belief - looks like they are still kidding themselves this stuff can all be automated….!
Caseloads of a 1000 - beggars belief - looks like they are still kidding themselves this stuff can all be automated….!
I honestly don’t know what to think anymore, other than to aim high up the chain!!!!!!!!!!!!