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State Pension payments and DWP backlog
I am helping a large number of customers who having applied for their state pension in good time, and well before their retirement date. Some also qualifying for PC guarantee as well.
When it comes to the time they are not receiving their payments. This has an enormous affect on their housing and council tax benefit claims. Mainly if their have come from claiming UC or have been employed and never been entitled to housing benefit, in the past.
When trying to contact the pension service I am being sent round and round in circles, and even using the correct number and option 2 am getting cut off. One lady ended up waiting five months, fortunately she had savings.
Others have no other income and this seems to be becoming very common.
They’re now saying that they’re on to it!
Normal service will be resumed by the end of October 2021.
The Department is working hard to clear backlogs which have occurred by reason of the Covid Pandemic and staffing issues which have now been rectified.
Hundreds of additional staff are currently being redeployed.