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List of DWP guidance

Owen_Stevens
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UC Adviser, CPAG

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Joined: 1 October 2018

Might be of interest

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Owen_Stevens
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UC Adviser, CPAG

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Total Posts: 592

Joined: 1 October 2018

Further lists

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Owen_Stevens
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UC Adviser, CPAG

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Total Posts: 592

Joined: 1 October 2018

final two documents

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Owen_Stevens
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UC Adviser, CPAG

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Total Posts: 592

Joined: 1 October 2018

This helpful FOI response is interesting.  These types of guidance (feature update notifications and implementation memos) are new to me. 

I’m sure a lot of these might be fairly technical stuff to do with back office systems, however they can be very useful - the memo here is an example of an implementation memo: https://www.rightsnet.org.uk/forums/viewthread/13872/P180/#75477

Edit I’ve just come across the PCS Union’s opinion on Feature Update Notifications:
The digital IT that supports Full Service is being continually tested and developed while in live running. A key part of this should involve staff taking time out from processing to be involved in the testing and improvements to the system. However the pressure of work is making this impossible.Two key components of the Test and Learn approach are Feature Update Notifications (FUNs) and Continuous Improvement and Learning (CIL). Pressures of time have resulted in significant impact to the ability of front-facing staff to assist in ironing out any problems with UC Full Service, as fewer staff are able to report what is going wrong or what could be improved through the CIL process.
The process of ensuring staff are fully briefed on any changes being implemented, as part of the Test and Learn approach, has been negatively impacted also. FUNs were previously delivered fortnightly by a subject expert, who could answer questions raised by staff, to ensure that everyone was aware of and engaged with changes to UC Full Service. This has been abandoned. FUNs are sporadically delivered by Team Leaders, who do not receive full UC training, but mostly sent out via email to staff with no time to read them.

http://data.parliament.uk/WrittenEvidence/CommitteeEvidence.svc/EvidenceDocument/Public%20Accounts/Universal%20Credit%20progress%20review/written/34974.html

[ Edited: 15 Dec 2020 at 04:39 pm by Owen_Stevens ]

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