Leading businesses are adopting new rules of engagement and reimagining their operations to regain what’s been lost. Our new reality is one where large chunks of everyday life are missing. The Economist coined the phrase ‘The 90% Economy’ which refers to a reality that’s far from normal. There are fewer domestic flights, some restaurants haven’t opened again yet, and households are rationalizing by cancelling services they no longer need. MORE
Alida
SEPTEMBER 1, 2020
Health care is no longer different than many consumer-driven industries in that it’s not immune to disruption. In health care, delivering a patient experience that meets—even exceeds—expectations is just as critical as a good customer experience in retail.
Talkdesk
SEPTEMBER 1, 2020
Whether your workforce is back at the office and adhering to new safety measures, working from home or navigating a mix of both options, the reality is that you’re probably not doing business as usual anymore. The way your employees are performing their tasks, interacting with customers, prospects and to each other, has likely changed. The so-called “new normal” brings new concerns.
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Alida
SEPTEMBER 1, 2020
Health care is no longer different than many consumer-driven industries in that it’s not immune to disruption. In health care, delivering a patient experience that meets—even exceeds—expectations is just as critical as a good customer experience in retail.
Integrity Solutions
SEPTEMBER 1, 2020
With people working remotely and dealing with professional and personal stresses alike, leaders are recognizing the value of collaborative learning. Investing in the workforce and keeping people engaged and growing is an effective way to walk the talk of those repeated value statement phrases about people being a company’s most important asset. by Steve Schmidt.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Vanilla Forums
SEPTEMBER 1, 2020
To remain a top choice for your customers, you need to be informed. You need to know what your customers want (and don't want!) and use this information to ensure that you're creating the best customer experience possible. To help you understand the needs and attitudes of your customers, we've conducted some research on the importance of customer self-service support , and have explored the role that it plays in shaping buying decisions.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
DemandJump
SEPTEMBER 1, 2020
In the days of social media, businesses are left ditching their old marketing strategies and turning toward digital media. Everywhere you go on the internet, you will find advertising whether you notice it or not. As a business owner, big or small, social media is becoming more and more important to the overall marketing strategy. If a company is not present on social media, it might as well not exist in the market.
NobelBiz
SEPTEMBER 1, 2020
We gathered 6 efficient and innovative call center recognition ideas to help you motivate your agents and keep their energy up. The post Call Center Rewards and Recognition Ideas to Boost Team Morale appeared first on NobelBiz®.
ChurnZero
SEPTEMBER 1, 2020
For many of us, 2020 will be known as the year business conferences moved from convention halls to online. The reality is that virtual events will be the norm going forward, at least in the short term. For those of us who love the in-person conference experience, this adjustment is tough. There is, however, a silver lining. Virtual events present uniquely flexible opportunities for Customer Success professionals to brush up on skills and to learn from peers, albeit from the safety of being behin
Hallmark Business Connections
SEPTEMBER 1, 2020
In the average day, I receive more than 120 business emails, about 40 text messages and “snaps” from Snapchat—and I won’t even begin to count other apps, personal emails and social media messages. But, even with working at Hallmark, I get less than one handwritten note a week. However, what’s amazing about that fact is how the power of a handwritten note still ranks above other communication methods today.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Centercode
SEPTEMBER 1, 2020
In the home environment, communication is king. But it isn’t limited to people; it’s also mandatory for connected devices. The ability of newly adopted tech to “talk” to the existing devices in a given environment is a baseline expectation. Ease of integration makes the difference between a household staple and a re-boxed product on its way back to the manufacturer.
Team Support
SEPTEMBER 1, 2020
This article was originally published Aug. 28, 2020 at 3:56pm EDT to Dallas Business Journal. As Pete Khanna interviewed with TeamSupport before he became CEO, there were no in-person chats. Instead, it was all handled over videoconferencing, a new experience for him amid COVID-19. [“In my mind, you actually had more quality interactions during this process than you had in the past, because back then, people felt like you only had a certain amount of time to cover a lot of information, and they
ReviewTrackers
SEPTEMBER 1, 2020
Facts and Figures About Yelp. Yelp is one of today’s most popular online review sites, with the unique power to influence purchase decisions and consumer behavior. Founded in 2004, it has also become one of the top digital platforms for businesses looking to improve their online reputation, enhance their search engine visibility, engage with potential and existing customers, and drive more people to their business locations.
ShepHyken
SEPTEMBER 1, 2020
Building an Authentic Company Culture. Aligning What You Believe, What You Say and What You Do to Create Excellence. Shep Hyken interviews Robert Glazer , Founder and CEO of Acceleration Partners. They discuss lessons from his new book, Friday Forward: Inspiration & Motivation to End Your Week Stronger Than It Started , including how companies can build an amazing culture.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
DemandJump
SEPTEMBER 1, 2020
In this article we will define DJ Score and show you how it can be used alongside or in replacement of Search Volume.
Team Support
SEPTEMBER 1, 2020
We began this blog series with Part 1 on how to use reports from your B2B customer support software solution to interpret key data and implement strategies as a result. In Part 2 we explored how to use reporting to determine how happy your customers are and what to do if they’re not. We conclude this series with Part 3 where we walk you through how to make strategic business decisions based on trends.
Guavus
SEPTEMBER 1, 2020
Choosing a subscriber analytics solution is just a starting point for communications service providers (CSPs) looking to gain new insights into subscriber behavior and customer experience. How do you measure its success and make it sticky? It can’t be based on just insights, those insights should be addressing some or most of your business goals. Almost all deployed analytics products need customization based on real-time customer data and business goals.
Centercode
SEPTEMBER 1, 2020
In the home environment, communication is king. But it isn’t limited to people; it’s also mandatory for connected devices. The ability of newly adopted tech to “talk” to the existing devices in a given environment is a baseline expectation.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
inQuba
SEPTEMBER 1, 2020
Leading businesses are adopting new rules of engagement and reimagining their operations to regain what’s been lost. Our new reality is one where large chunks of everyday life are missing. The Economist coined the phrase ‘The 90% Economy’ which refers to a reality that’s far from normal. There are fewer domestic flights, some restaurants haven’t opened again yet, and households are rationalizing by cancelling services they no longer need.
CSM Magazine
SEPTEMBER 1, 2020
The U.S. engineering sector is estimated to generate in the region of $236.9 billion in revenue a year, according to a recent industry report. While the sector is renowned for its superb range of innovations and ideas, it is also known to under-perform in one crucial department: customer service. Although customer service may not be the main focus of an engineering concern, it does yield immense power.
inQuba
SEPTEMBER 1, 2020
Leading businesses are adopting new rules of engagement and reimagining their operations to regain what’s been lost. Our new reality is one where large chunks of everyday life are missing. The Economist coined the phrase ‘The 90% Economy’ which refers to a reality that’s far from normal. There are fewer domestic flights, some restaurants haven’t opened again yet, and households are rationalizing by cancelling services they no longer need.
Strikedeck
SEPTEMBER 1, 2020
Vincent Manlapaz, in an interview with Jonathan Beretta talks about the importance of improving the product and user experience in measuring the impact of your customer experience (CX) program.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Customercount
SEPTEMBER 1, 2020
Join this distinguished panel of successful women who are members of the technology community as they discuss what they do, how they got there and show you don't need to be on the nerdy side of tech to be successful. The post CustomerCount® to hold Women in Technology webinar appeared first on CustomerCount.
Gainsight
SEPTEMBER 1, 2020
A year ago, I found myself in a conundrum that might be familiar. My lease was almost up, and I needed to find a new place to live. Fast. Unlike every other time I’ve been in this situation, it was time to ask the question: “Should I buy?”. It can seem daunting to make a significant investment when you know you need to move quickly. Deep down, I knew it was time for something that was the right fit for me – more permanent, with space to grow.
NetBase
SEPTEMBER 1, 2020
Brands around the world are struggling to entice an increasingly depressed populace and may not be feeling lots of love right now. But, even in these lonely pandemic times, there are ways to shine through and generate good feelings. And we have a whole report full of brands using social listening to do precisely that in our latest NetBase Quid Brand Passion Report: Top Global Brands 2020 – and you can too!
inQuba
SEPTEMBER 1, 2020
Our new reality is where large chunks of everyday life are missing. The Economist recently coined the phrase ‘The 90% Economy’ referring to a reality that’s far from normal. There are fewer domestic flights, some restaurants haven’t opened again yet, and household spending has been slashed. As such, businesses are short of money and facing weak demand.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
MyCustomer
SEPTEMBER 1, 2020
Download this Whitepaper. Lead goal. 150. TM Form. Not a TM Form. Internal or External. Internal. Disable T&Cs requirement. Email intro text. Thank you for downloading our resource.
Influitive
SEPTEMBER 1, 2020
Influitive believes it has created a better way for marketers to prospect future customers through its recently launched “Influitive Experience” hub. The platform allows users to conduct “activities” where upon completion they are awarded points. The activities include topics like “meeting Influitive customers,” “advocacy best practices,” and “discovering Influitive products.
Forrester's Customer Insights
SEPTEMBER 1, 2020
Amazon Launches Halo, Its First Wearable Health Device For The Average (Budget-Conscious) Consumer This week, Amazon launched Halo, a screenless wearable device that can monitor activity, sleep, temperature, BMI, and emotion. At $99.99 (plus a small monthly service fee for advanced features), the Halo Band sits closer to Fitbit’s fitness trackers (ranging from $99.95–$169.95) than the Apple Watch ($400-plus).
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