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How do i register as a client’s representative on an online PIP appeal?
Hi - I haven’t used the online PIP appeal system as yet - only paper appeals.
I was hoping to use this with a client tomorrow to submit his appeal but he has submitted it himself without my input. How and where online do I register as his representative or is this something he would do himself? Do I need to create an account for myself first? Am I able to access to see what he has submitted?
Many thanks
Tracy
I tend to email HMCTS with a letter of authority signed by the client requesting myself to be the representative.
Online system isn’t anywhere near fit for purpose as yet. Handy if a deadline is near but otherwise snail mail or email.
thank you both. once i have sent the authorisation via email how do i then get access to the online appeal account?
thank you both. once i have sent the authorisation via email how do i then get access to the online appeal account?
I’m note sure this is possible - I doubt HMCTS has allowed that much into the design of the online system.
However, there isn’t much use for you there in any event, other than to upload evidence, and you can do that via email.
I don’t entirely agree with Mike. I think the online appeals work fairly well - in the sense that they are fast/convenient, and you get immediate confirmation that the application has been received - followed by automated messages to both you and client by text and email whenever there’s an update.
Also no need for an MRN, other than the date of issue.
The only real gripe I have with it is that there is no function to p.p sign or to enclose a mandate - leaving you in the awkward position of signing with the client’s name. Easily solvable, I just clarify in the notes, and attach a mandate as ‘evidence’ - but definitely bad practice.
Many thanks that’s all good to know
thank you both. once i have sent the authorisation via email how do i then get access to the online appeal account?
I’m note sure this is possible - I doubt HMCTS has allowed that much into the design of the online system.
However, there isn’t much use for you there in any event, other than to upload evidence, and you can do that via email.I don’t entirely agree with Mike. I think the online appeals work fairly well - in the sense that they are fast/convenient, and you get immediate confirmation that the application has been received - followed by automated messages to both you and client by text and email whenever there’s an update.
Also no need for an MRN, other than the date of issue.The only real gripe I have with it is that there is no function to p.p sign or to enclose a mandate - leaving you in the awkward position of signing with the client’s name. Easily solvable, I just clarify in the notes, and attach a mandate as ‘evidence’ - but definitely bad practice.
The big advantage of the online appeal system thus far is that if deadlines are tight an appeal can be lodged as described above and in one instance recently with a very anxious client concerned their paper appeal might miss the deadline that’s exactly what I did. However, the changes to late appeals some years ago make it very difficult indeed to get a late appeal refused unless you’re clearly pursuing a speculative or no merit appeal so I remain to be convinced that the one big advantage is actually that big.
The notifications are theoretically handy but not fit for purpose in the sense that a notification will often arrive 2 to 3 days after the item it relates to has already arrived with you or the appellant. It’s not always the case bit of ten enough to swear at the pointlessness of it.