Chatbots vs. Web Chat: 5 Key Differentiators You Need to Know
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NOVEMBER 14, 2019
Live web chat is a popular way to deliver customer support, in fact, you can argue that some demographics prefer website chat to other channels such as voice or email. Web chat has its challenges though, particularly in terms of scalability. Chatbots promise to alleviate typical web chat limitations, but what exactly is the difference between chatbots and web chat, and when should you choose one over the other?
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