Previously submitted to: Interactive Journal of Medical Research (no longer under consideration since Oct 07, 2019)
Date Submitted: Apr 12, 2019
Open Peer Review Period: Apr 20, 2019 - May 16, 2019
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Practices and Attitudes Towards Patient E-Communication and Social Media Use Amongst Neurology Providers
Background:
E-communication is increasingly being utilized in healthcare but there is limited research investigating the practices and attitudes of providers towards the use of these tools in professional settings.
Objective:
To assess the experiences, attitudes, and practices of neurology healthcare providers, regarding e-communication contact with patients and social media (SM) use.
Methods:
Two surveys assessing patient e-communication and SM use were disseminated by e-mail to subscribers of NeuroSens, an online educational platform.
Results:
67% and 27% of respondents completely opposed patient contact to their personal mobile and e-mail respectively, while the remaining respondents believed propriety was situation-dependent. Respondents tolerant to patient contact were more likely to have been contacted for urgent matters in the past. Most respondents (54%) used at least one of the main SM networks, and 76% denied having posted inappropriate content. The majority of respondents (74%) were unfamiliar with any SM policy within their practicing institution and the vast majority (98%) agreed clinical institutions need to establish updated e-communication policies.
Conclusions:
Neurology healthcare providers demonstrate conservative practices and perceptions of SM use and patient e-communication, despite limited institutional guidance. With the continued growth of e-communications tools, there is a strong need to for clinical institutions to establish policies to support the use of these applications within healthcare.
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