Contact Centers have become a key ingredient for delivering effective customer service but, until recently, they had mainly been seen as the preserve of larger organisations. Today, however, with the growing adoption of cloud solutions for key business solutions and communications, hosted Contact Centers have become a newly viable option for SMEs.

ACD-experts jtel have partnered with NFON AG, a leading provider of hosted business telephony solutions to enable delivery of a complete cloud-based Contact Center solution. It’s fully hosted and supports key ACD functions, Omni-Channel communication management and call recording, as well as the usual integration and performance functionality offered by NFON.

Recently, our Managing Director, Lewis Graham took part in a webinar interview, together with Leonhard Steinbauer from NFON, to explain how businesses can benefit from a cloud-based Contact Center, hosted by ComputerWoche.

• Understand how rich Contact Center capabilities are within easy reach
• Learn how to avoid CAPEX
• Discover a fully OPEX-based approach to customer care and service
• Find out about Omni-Channel features

Watch the webinar to find out how you can benefit from a fully-optimised, cloud-based Contact Center today!

Please note that the webinar is in German, so if you would like a translated version of the presentation, just get in touch!