virtually settled —

Apple will offer $5 credits for parents victimized by “bait apps”

Letting kids rack up huge bills for virtual goods was a serious design flaw.

Parents whose kids blew their money buying virtual goods in "free" apps from Apple's iPad store will be getting refunds in the near future. That is, if a judge approves a settlement recently filed in a class-action lawsuit.

Even if it's approved, the payments won't actually happen until about 2014, according to GigaOm report on the settlement [PDF] earlier today. The settlement allows for a credit or refund for any adult user who had a minor buy "game currency" (virtual goods) via the adult's account without permission.

Under the settlement, any user who had this happen to them can fill out a simple claim form to get a $5 credit from the iTunes store. Alternatively—for those unlucky few whose kids went on real virtual shopping sprees—users can ask for a credit for all unauthorized charges in any 45-day period, if they complete a slightly more detailed claim form. Any user whose damages exceed $30 can ask for a cash refund instead of a credit.

It's possible to ask for refunds even beyond the 45-day period, but an additional explanation will be required about why the unauthorized purchases continued for so long.

So-called "bait apps" are marketed as free apps, but then allow for easy in-app purchases. It's not always clear, especially to kids, that the virtual goods cost real money. And some companies made it suspiciously easy to spend eye-popping sums of money on virtual goods all at once. (Do you really need a button in a child's game that allows for an immediate purchase of $99.99 worth of virtual fish?)

In 2010, GigaOm writer Kevin Tofel wrote about his experience when his daughter caused him to get a bill of $375 for virtual fish. The "bait apps" got more publicity in 2011, when some parents started complaining about massive bills being racked up by their kids. A class-action lawsuit was soon filed. The Daily Show did a stinging segment on the practice, in which it compared the CEO of Gameview Studios, maker of the popular Tap Fish game, to a drug dealer. A Daily Show correspondent also interviewed a father whose young son racked up more than $1,500 buying "virtual goods."

 

 

Channel Ars Technica